Komal Rajesh Dhuriya

Before joining Pinch, I completed my MBA in Luxury Brand Management with international exposure in Italy and gained experience in customer service and client management, where I handled client interactions and coordinated projects effectively.

I am drawn to this role because I enjoy solving problems, building strong relationships, and creating seamless, personalized experiences. The Lifestyle Manager position aligns perfectly with my passion for delivering high-quality, customer-centric service.

To me, managing someone’s home is built on trust and responsibility. It involves ensuring that their space is organized, comfortable, and completely stress-free.

It goes beyond just completing tasks—it requires attention to detail, consistency, and a proactive approach to understanding their needs. I see it as taking full ownership of the environment so that everything runs smoothly, and they can feel at ease.

A key strength I bring is a strong focus on personalized care. I pay close attention to individual preferences and daily routines, aiming to anticipate needs rather than simply respond to them.

I believe that consistently delivering small, thoughtful details helps build trust and enhances the overall experience. This approach enables me to provide a service that is reliable, tailored, and truly valuable for the customer.

In my previous role, I handled a situation where a client’s payment had been pending for over a month, leading to significant frustration due to the lack of resolution.

I took full ownership of the issue, coordinated closely between the client and internal teams, and maintained clear, consistent communication to identify the root cause and resolve it efficiently.

The issue was successfully resolved, and the client felt relieved and satisfied. This experience reinforced the importance of taking initiative and simplifying communication to improve the overall customer experience.

I believe people often underestimate the level of coordination required to manage a home effectively. It involves handling multiple tasks, managing people, and ensuring everything stays organized and runs on schedule.

Even the smallest details matter, and when everything is managed well, it allows the family to live comfortably without any worries.

On Sundays, I like to spend quality time with my family. We start the day with a pooja, enjoy a meal together, and usually watch a movie in the afternoon.

It’s a simple routine, but I truly value this time to relax and connect with my family.