Sevā Siddhi Sukham — Service · Mastery · Wellbeing
At Pinch, the information you share with us is a form of trust. You invite us into your home, your routines, and the details of your family's life. We do not take that lightly.
This Privacy Policy explains how Pinch Lifestyle Services Private Limited collects, stores, uses, and protects the information you share with us. It applies to your use of our website and all services delivered under your Pinch membership.
When we say Pinch, we, us, or our, we mean Pinch Lifestyle Services Private Limited and any affiliated entities. When we say you or your, we mean any person who uses our website or holds a Pinch membership.
By using our website or availing our services, you confirm your agreement with this Privacy Policy. If you have questions about anything here, please write to us at support [at] pinch.co.in before proceeding.
This policy covers the personal data we collect through our website, service operations, direct communications, and membership management. It explains:
This policy is incorporated by reference into Pinch's Terms of Use and should be read alongside that document.
We collect only the information we genuinely need to serve you well. This falls into five categories:
Personal Identification
Your name, date of birth, gender, and any photographic identification we may require for security or verification purposes.
Contact Information
Your phone number, email address, residential address, and geographic location. This is the foundation for coordinating your services.
Household and Service Information
Details about your home, household members, service preferences, vendor instructions, and any other information you share with your Lifestyle Manager to enable personalised service delivery. This information is stored in your Home Operating Manual and Household Intelligence System.
Transactional Data
Records of services requested and delivered, payment references, and transaction history. We do not store full credit or debit card numbers. Payment processing is handled by authorised third-party payment processors.
Technical Data
When you visit our website, we automatically collect certain technical information — including your IP address, browser type, device type, operating system, pages viewed, time spent on the site, and interaction patterns. This data helps us improve the website experience and diagnose technical issues.
We collect information in the following ways:
A note on cookies
Our website uses cookies — small data files placed on your device — to remember your preferences and improve your experience. You can manage or disable cookies through your browser settings, though doing so may limit certain features of the website. We do not control cookies set by third-party services.
The information we collect is used to do one thing well: serve you. More specifically:
We do not use your personal information for unsolicited marketing. If we ever communicate something promotional, it will be relevant to your membership and sent through channels you have agreed to.
We do not sell your data. We do not share it for advertising purposes. The only circumstances in which your information may be shared are the following:
Service delivery partners
To fulfil your service requests, we may share relevant information with vetted vendors, contractors, or third-party service providers. We share only what is necessary for the task at hand, and all service partners are expected to handle your data with the same discretion we apply.
Technology and operations partners
We work with trusted technology providers for functions such as payment processing, data hosting, analytics, and customer communications. These partners operate under confidentiality obligations and are not permitted to use your data for purposes beyond the services they provide to us.
Affiliated entities
We may share information within the Pinch group of companies for internal operational purposes, including service coordination and reporting. These entities are bound by the same standards as Pinch.
Legal obligations
We may disclose your information to government authorities, law enforcement, or legal counsel where required by applicable law, court order, or to protect our legal rights.
The quality of service we deliver depends on the accuracy of the information we hold. If any of your personal details change — your address, phone number, household composition, or preferences — please inform your Lifestyle Manager or contact us directly so we can update our records.
You may also request access to the personal information we hold about you at any time. We will respond to such requests within a reasonable timeframe.
We implement administrative, technical, and physical security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
These include access controls, encrypted data storage, and regular review of our internal data handling practices. Access to your personal data within Pinch is restricted to those who need it to serve you.
That said, no data transmission over the internet or storage system can be guaranteed as completely secure. While we make every reasonable effort to protect your data, we cannot provide an absolute guarantee against all possible breaches. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
We retain your personal data for as long as your membership is active and for a reasonable period thereafter, in accordance with our legal obligations and legitimate business interests.
After your membership ends, we may retain certain data for purposes including:
Where data is aggregated for research purposes, it is de-identified so that it can no longer be associated with you personally.
If you wish to request deletion of your personal data, please contact us. We will honour such requests to the extent permitted by our legal and contractual obligations.
You have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at support [at] pinch.co.in. We take data rights seriously and will respond to your request promptly and in good faith.
Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to remove it.
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit through links on our platform.
As Pinch grows and our services evolve, we may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website and notify you through your registered contact details before the changes take effect.
Your continued use of our website or services after a policy update constitutes your agreement with the revised terms. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how your information has been handled, please reach out.
Pinch Lifestyle Services Private Limited
We will always treat questions about your data with the same seriousness and care we bring to everything else. You deserve a clear answer, and you will get one.
Sevā Siddhi Sukham — Service · Mastery · Wellbeing
This policy should be read alongside our Terms of Use, which governs your use of our website and services.
Read Terms of Use