Sevā Siddhi Sukham — Service · Mastery · Wellbeing
Supersedes Version 1.0 — read the archived previous version. The version you accepted governs your agreement (clause 18.4).
These are the terms on which Pinch Lifestyle Services Private Limited provides its services. They form a binding agreement between you and us from the moment you accept them.
We have tried to write them plainly. Where a clause exists to protect us, we have said so rather than burying it. Where we owe you something, we have written it down rather than leaving it to goodwill.
Pinch Lifestyle Services Private Limited
CIN: U93000TN2021PTC144949
Corporate office: 36, Ashoka Crescent Road, DLF Phase 1, Gurugram – 122002, Haryana
GSTIN: 06AAMCP1512F1ZQ
Email: support [at] pinch.co.in
This summary is for convenience only. It is not part of the agreement and does not override the clauses below.
1.1 In these Terms:
"Company", "we", "us", "our" means Pinch Lifestyle Services Private Limited.
"Client", "you", "your" means the person who accepts these Terms and subscribes to the Services.
"Services" means the lifestyle and household management services described in your selected Plan, delivered by a Lifestyle Manager and supported by the Company.
"Plan" means the subscription tier you have selected, together with its stated inclusions, exclusions, and fee, as presented to you at the time of subscription.
"Lifestyle Manager" or "LM" means the Company employee assigned to your household.
"Household" means your residence and the people ordinarily residing in it whom you have authorised to interact with the Services.
"Expenditures" means amounts paid by the Company to third parties on your behalf and at your direction for goods or services supplied to you or your Household — for example vendor charges, utility bills, or purchases for the home. Expenditures are not fees payable to the Company.
"Advance" means funds you place with the Company for the purpose of meeting Expenditures.
"Subscription Fee" means the recurring fee payable to the Company for the Services, exclusive of Expenditures.
"Household Intelligence System" or "HIS" means the structured record the Company maintains about your Household in order to deliver the Services.
2.1 By ticking the acceptance box, clicking "Accept" or "Continue", making payment for a subscription, or continuing to use the Services, you confirm that you have read, understood, and agreed to these Terms.
2.2 Such electronic acceptance constitutes a legally binding agreement under the Information Technology Act, 2000, and has the same force and effect as a physical signature.
2.3 We record the date, time, and version of these Terms accepted by you. A copy is sent to your registered email address at the time of acceptance.
2.4 These Terms apply to the version in force at the time of your acceptance. Changes are governed by Section 18.
2.5 You confirm that you are at least eighteen (18) years of age and competent to contract under the Indian Contract Act, 1872. The Services are made available only to persons who meet these requirements.
3.1 We may provide the Services directly through our employees, or arrange them through contractors or third-party service providers, subject to availability. Where a Service is to be delivered by a contractor or third party, you will be informed.
3.2 We may modify the composition, method, or delivery of the Services from time to time in order to maintain or improve service standards. Changes that do not materially reduce the scope or benefit of your Plan — including changes to vendors, tools, internal processes, staffing structure, or method of delivery — may be made without prior consent.
3.3 Where a modification would materially reduce the scope or benefit of your Plan, we will give you thirty (30) days' written notice. You may terminate without penalty at any time within that notice period, and we will refund the unused portion of your Subscription Fee on a pro-rata basis.
3.4 Scheduling and availability of the Services depend on operational feasibility and resource availability. We will use commercially reasonable efforts to deliver the Services promptly but do not guarantee immediate availability of any particular service or vendor.
3.5 We do not provide, and the Services expressly exclude:
(a) investment, tax, accounting, or legal advice;
(b) management or custody of your bank accounts, investments, or financial assets;
(c) any act that is unlawful, or that would require us to misrepresent facts to a third party;
(d) medical, diagnostic, or clinical services;
(e) employment of your directly engaged household staff, or responsibility for their statutory entitlements (see Section 9).
3.6 We will act only on instructions from you or from persons in your Household whom you have authorised in writing. You may add or withdraw authorised persons at any time by notifying your Lifestyle Manager or City Lead.
This section states what we owe you. It is binding on us in the same way the rest of this document is binding on you.
4.1 Continuity. Your Service does not depend on the availability of any one individual. Where your Lifestyle Manager is on planned leave, you will be informed in advance, introduced to the covering Lifestyle Manager, and served to the same standard. Where absence is unplanned, cover will be arranged and you will be informed the same day.
4.2 No margin on your money. We take no markup, commission, rebate, or other benefit — whether from you or from any vendor — on Expenditures incurred on your behalf. This is set out in full in Schedule A.
4.3 Fixed pricing. Our published pricing is uniform. We do not negotiate Subscription Fees, and we do not offer selective discounts outside published plan and term structures.
4.4 Disclosure of failure. Where a material service failure occurs, we will inform you rather than allow you to discover it. This includes missed commitments, vendor failures affecting you, and any incident involving your Household data.
4.5 Named escalation. At every stage of your subscription you will have a named Lifestyle Manager, a named City Lead, and access to a named senior escalation point. These are published to you at onboarding and updated on change.
4.6 Confidentiality beyond termination. Our confidentiality obligations under Section 12 survive the end of your subscription indefinitely.
5.1 You will pay the Subscription Fee for your Plan, in advance, at the start of each subscription period.
5.2 All fees are exclusive of GST and other applicable taxes, which will be charged additionally and shown separately on your invoice.
5.3 Invoices are issued to your registered billing contact and are payable within seven (7) days of the invoice date.
5.4 If payment is not received within seven (7) days of the due date, a late payment charge of one and a half percent (1.5%) per month, plus applicable taxes, will apply on the outstanding amount, calculated on a daily basis from the due date.
5.5 If payment remains outstanding thirty (30) days after the due date, we may suspend the Services on written notice. Suspension does not terminate this agreement and does not relieve you of accrued liabilities.
5.6 Where the Services have been suspended for non-payment for a continuous period of thirty (30) days, we may terminate this agreement on written notice and recover outstanding dues together with reasonable recovery costs.
5.7 Auto-renewal. Where you have authorised recurring payment, your subscription renews automatically at the end of each period. We will send you a pre-debit notification at least twenty-four (24) hours before each recurring charge, in accordance with Reserve Bank of India requirements. You may cancel a recurring mandate at any time; cancellation of the mandate is not, by itself, cancellation of the subscription, which is governed by Section 7.
5.8 Fee revisions. We may revise Subscription Fees on thirty (30) days' written notice. You may terminate without penalty at any time within that notice period, and the revised fee will not apply to you during it.
6.1 You will be assigned a Lifestyle Manager appropriate to your Plan. Where your Plan provides for a dedicated or exclusive Lifestyle Manager, that person serves your Household alone during their working hours. Where your Plan provides for an assigned Lifestyle Manager, that person is shared but consistent.
6.2 Working hours. Your Lifestyle Manager works the hours stated in your Plan. Outside those hours, messages will be read and acted upon on the next working day, save for emergencies as defined at onboarding.
6.3 Company-initiated change. We may change the Lifestyle Manager assigned to you — for reasons including resignation, reassignment, promotion, leave, or performance. Where we do so:
(a) you will be informed by your City Lead in advance wherever notice permits, and never by discovery;
(b) a structured handover will be completed, including transfer of the Household Intelligence System, open items, and vendor relationships;
(c) the standard of Service will not be reduced during or after the transition.
6.4 Client-initiated change. You may request a different Lifestyle Manager at any time, for any reason, and you are not required to give a reason.
(a) Requests should be made to your City Lead, not to your Lifestyle Manager.
(b) Your City Lead will contact you within twenty-four (24) hours to understand the position.
(c) If you wish to proceed, the change will be made within seven (7) days.
(d) You may make one permanent change per calendar month, and a maximum of three permanent changes in any six-month period.
(e) Where you request a second change within any six-month period, your City Lead will conduct a household review with you before a third change is approved. The purpose of that review is to establish what we have misread about your Household's needs.
(f) Temporary cover during leave or absence is not a change and does not count towards these limits.
6.5 Treatment of our people. You agree that our employees, contractors, and vendors will be treated with respect and civility at all times.
6.6 Right to decline. A Lifestyle Manager may decline, without penalty to them and without further justification, any instruction that is unlawful, physically unsafe, personally degrading, outside the scope of professional lifestyle management, or given by a person you have not authorised. Where an instruction is declined, your City Lead will contact you.
6.7 Handling of credentials. Our employees will not accept or hold your card numbers, banking credentials, passwords, or one-time passwords under any circumstances. Please do not offer them.
6.8 Termination for conduct. We may refuse, suspend, or terminate the Services with immediate effect and without refund of the current period where you or a member of your Household engages in abusive, threatening, unlawful, fraudulent, discriminatory, or harassing conduct towards our employees, contractors, vendors, or domestic staff, or otherwise creates an unsafe or hostile working environment.
6.9 Non-discrimination. We select and assign our people on the basis of skill, character, and suitability. We do not accept requests to assign or exclude personnel on the basis of religion, caste, community, region of origin, gender, or any other protected characteristic, and we will not action such requests.
7.1 Term. Your subscription runs for the period stated in your Plan and renews in accordance with clause 5.7 until cancelled.
7.2 Cancellation by you. You may cancel at any time by written notice to your City Lead or to support@pinch.co.in.
7.3 The offboarding period. Cancellation takes effect seven (7) days after we receive your notice. During those seven days:
(a) the Services continue and you are billed for them;
(b) your Lifestyle Manager completes a structured handover, including return of any keys or property of yours held by us;
(c) your household Advance is reconciled and a final statement issued;
(d) your Household Intelligence System records are made available to you in a portable format on request.
7.4 Refund. Your Subscription Fee is refunded on a pro-rata basis for the period from the day after the offboarding period ends to the end of your paid term. Refunds are calculated on a daily basis and are not rounded to any period. There is no exit fee and no cancellation penalty.
7.5 Discounted terms. Where you prepaid for a longer term at a discounted rate and cancel before the end of that term, the period you actually used is recalculated at our standard monthly rate for your Plan, and the balance is refunded. You retain the benefit of the discount for the commitment you completed; the discount does not apply to the commitment you did not.
7.6 Advance. Any unutilised Advance is returned to you in full within seven (7) days of the final reconciliation. It is not netted against any other amount and is not subject to any deduction, save for Expenditures already incurred and evidenced.
7.7 Cancellation by us. We may cancel your subscription on seven (7) days' written notice, in which case clauses 7.3 to 7.6 apply as though you had cancelled. This does not restrict our rights under clauses 5.6 and 6.8, where termination may be immediate.
7.8 Survival. Sections 1, 4.6, 11, 12, 13, 14, 15, 16, 17, and 19 survive termination.
8.1 Access. You will provide such access to your residence as is reasonably necessary to deliver the Services. You are responsible for arranging society, building, or gate authorisation for your Lifestyle Manager.
8.2 Keys and access devices. Where you provide keys, access cards, or entry codes:
(a) they are recorded in your Household Intelligence System, held securely, and issued only to personnel serving your Household;
(b) you may withdraw them at any time on request;
(c) all keys and access devices are returned to you during the offboarding period under clause 7.3(b);
(d) you will inform us promptly of any change to codes or access arrangements.
8.3 Photography and records. In order to deliver the Services, your Lifestyle Manager will create records of your Household, which may include photographs of appliances, meter readings, serial numbers, storage locations, floor layouts, documents, and completed work. You consent to the creation and retention of such records for the purpose of delivering the Services.
8.4 Such records are held under Section 11 and Section 12. We will not use any image or record of your Household for marketing, publicity, case studies, or any external purpose without your separate, specific, written consent, which you may withdraw at any time.
8.5 On termination, records held about your Household are dealt with under clause 11.6.
9.1 Where we assist with the sourcing, deployment, or coordination of domestic staff for your Household, that assistance does not create an employment relationship between us and such staff.
9.2 You remain solely responsible for all obligations relating to your directly engaged household staff, including remuneration, statutory contributions, working conditions, leave, benefits, accommodation, labour law compliance, and police verification where applicable.
9.3 Any background verification, reference check, police verification, or due diligence we undertake in respect of domestic staff, contractors, or third-party personnel is undertaken as a risk mitigation measure. It does not constitute a warranty, guarantee, or representation as to the future conduct, integrity, suitability, or performance of such personnel.
9.4 We may withdraw any personnel whose deployment we facilitated, and may cease assisting with household staffing, with immediate effect, where there is any instance of abuse or harassment of such staff — whether verbal, mental, physical, or sexual.
10.1 Where we incur Expenditures on your behalf, we do so as your pure agent. The full terms of that arrangement, including your written authorisation, are set out in Schedule A, which forms part of these Terms.
10.2 Subscription Fees and Expenditures are separate. Expenditures are your money, spent on your instruction, and form no part of our revenue.
10.3 We take no markup, commission, rebate, discount retention, or other benefit on Expenditures, whether received from you or from any vendor.
This section is given effect under the Digital Personal Data Protection Act, 2023. Our full privacy notice is at pinch.co.in/privacy and the process for exercising your rights is at pinch.co.in/right-to-forget.
11.1 What we collect. To deliver the Services we collect and process personal data about you and your Household, including: name, contact details, residential address, household composition, details of your residence and its contents, appliance and utility records, vendor relationships, service preferences, maintenance history, communications with us, and billing information.
11.2 Why we collect it. We process this data solely for the purpose of delivering the Services, meeting our legal and tax obligations, and resolving disputes. We do not sell your data. We do not use it for advertising or profiling.
11.3 Who we share it with. We share your data only to the extent reasonably required to deliver the Services, and only with: our employees serving your Household; vendors and contractors engaged on your instruction; and our technology, payment, and accounting service providers, under contractual confidentiality obligations. We do not disclose your data to any other party except where required by law.
11.4 Your rights. Under the Digital Personal Data Protection Act, 2023, you have the right to:
(a) obtain a summary of the personal data we hold about you and how it is processed;
(b) have inaccurate or incomplete data corrected, completed, or updated;
(c) have your personal data erased where it is no longer necessary for the purpose for which it was collected, unless retention is required by law;
(d) nominate another individual to exercise these rights on your behalf in the event of your death or incapacity;
(e) withdraw your consent at any time, with effect from the date of withdrawal;
(f) have a grievance addressed by us within a reasonable period.
11.5 Withdrawal of consent. You may withdraw consent to processing at any time. Because the Services cannot be delivered without processing Household data, withdrawal of consent will ordinarily result in termination of the Services under Section 7, with a pro-rata refund.
11.6 Retention and erasure. We retain your personal data for as long as your subscription is active, and thereafter only for so long as is necessary to meet legal, tax, or accounting obligations. Once that period expires, your data is erased. On termination you may request erasure of all data not required to be retained by law, and we will comply within thirty (30) days.
11.7 Security. We maintain reasonable technical and organisational security safeguards to protect your personal data against unauthorised access, disclosure, alteration, or loss.
11.8 Breach notification. In the event of a personal data breach affecting your data, we will notify you and the Data Protection Board of India in accordance with the Act.
11.9 Grievance Officer. Questions, requests, and grievances relating to your personal data should be addressed to:
We will acknowledge within seventy-two (72) hours and respond substantively within thirty (30) days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
11.10 Monitoring of communications. We may record and retain calls, messages, and other communications with you for quality assurance, training, dispute resolution, and record-keeping. Where a call is recorded, you will be informed at the outset.
12.1 We treat everything we learn about you and your Household in the course of delivering the Services as confidential. This includes matters observed rather than told to us.
12.2 Every Pinch employee is bound by a written confidentiality undertaking that survives the end of their employment. We enforce it.
12.3 Our confidentiality obligations come into effect on your acceptance of these Terms and continue indefinitely after termination.
12.4 Where we are legally compelled to disclose confidential information, we will disclose only what is required, and will inform you unless prohibited from doing so.
12.5 You agree to keep confidential any non-public information you learn about our methods, pricing structures, systems, or personnel arrangements.
13.1 Our Lifestyle Managers are trained, supported, and retained at significant cost, and they are the substance of what you are paying for.
13.2 During your subscription and for twelve (12) months after it ends, you agree not to directly or indirectly employ, engage, or contract with any Pinch employee who has served your Household, whether as an employee, contractor, consultant, or through any household staffing arrangement.
13.3 This does not restrict any Pinch employee's own freedom to seek employment. It restricts you from soliciting them.
13.4 If you wish to engage a Lifestyle Manager directly, speak to us. We will not obstruct a person's career, and a release can be agreed on reasonable commercial terms.
13.5 This clause does not apply where the employee responded to a public advertisement not directed at them.
14.1 Where we arrange goods or services from contractors, vendors, or third-party providers, we do so on your instruction. Unless expressly agreed otherwise in writing, we are not responsible for the quality, workmanship, pricing, warranties, availability, timeliness, or defaults of such third parties. We will exercise reasonable care in their selection.
14.2 We exercise reasonable care in the selection, verification, onboarding, and supervision of our employees. Except to the extent arising from our gross negligence or wilful misconduct, we are not liable for independent acts, omissions, or misconduct of personnel outside the scope of their engagement.
14.3 Because of the personalised and varied nature of the Services, we do not guarantee the fulfilment of every request. We operate on a best-efforts basis.
14.4 Our aggregate liability for all claims arising out of our own negligence in any twelve-month period shall not exceed the Subscription Fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.
14.5 We are not liable for indirect, incidental, consequential, punitive, or special damages, including loss of opportunity, loss of profit, loss of business, or loss of reputation.
14.6 Nothing in this Section limits or excludes liability which cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.
14.7 Except as expressly stated, the Services are provided on an "as is" and "as available" basis, and we disclaim all implied warranties as to merchantability, fitness for a particular purpose, or uninterrupted availability.
15.1 You agree to indemnify and hold us harmless against claims, liabilities, losses, and reasonable legal costs arising from: (a) your breach of these Terms; (b) any unlawful act or omission by you or your Household; (c) disputes involving your directly engaged domestic staff; or (d) materially inaccurate or misleading information you provide to us.
15.2 This indemnity does not extend to any claim arising from our own negligence, gross negligence, or wilful misconduct.
16.1 Neither party is liable for failure to perform obligations where prevented by events beyond reasonable control, including acts of God, natural calamities, epidemic or pandemic, government order, civil unrest, strike, or failure of public infrastructure.
16.2 The affected party will notify the other promptly and make reasonable efforts to resume performance.
16.3 Where a force majeure event prevents delivery of the Services for a continuous period exceeding thirty (30) days, either party may terminate on written notice, and clauses 7.4 to 7.6 will apply.
17.1 All intellectual property in our name, trademarks, logos, software, website, applications, service methodologies, operating procedures, templates, training materials, and databases remains our exclusive property. Nothing in these Terms grants you any licence or ownership right.
17.2 The Household Intelligence System record relating to your Household contains your personal data. You may obtain a copy of it, and request its erasure, under Section 11. The system, structure, and methodology of the HIS remain ours.
17.3 We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use our website, applications, and client portal for the purpose of learning about, subscribing to, and managing your use of the Services. This licence is personal and non-commercial.
17.4 You may not: (a) remove, obscure, or alter any copyright, trademark, or proprietary notice; (b) reproduce, modify, distribute, sell, sublicense, or commercially exploit any content, system, or service methodology without our prior written consent; (c) reverse-engineer, decompile, or disassemble any part of the website or its underlying technology; (d) use automated tools to scrape, index, or extract data from our platform, or otherwise impair its operation; or (e) attempt to gain unauthorised access to our systems, networks, or any data not intended for you.
17.5 Ideas, suggestions, and feedback you share with us about the Services may be used by us for internal purposes, including improving the Services, without obligation to compensate or credit you. This does not apply to your personal data, which is governed by Section 11.
18.1 We may amend these Terms. Each amendment is published as a new version with a new effective date.
18.2 Where an amendment materially affects your rights or obligations, we will give you thirty (30) days' written notice before it takes effect. You may terminate without penalty within that period under clause 7.4.
18.3 Amendments that do not materially affect your rights — including corrections, clarifications, and changes to contact details — take effect on publication.
18.4 Previous versions remain available at pinch.co.in/terms. The version you accepted governs your agreement until you accept a subsequent version or a notice period under clause 18.2 expires.
19.1 Raising a grievance. Grievances may be raised with your City Lead, or by writing to support@pinch.co.in. Data protection grievances go to privacy@pinch.co.in under clause 11.9.
19.2 Escalation. Every Client is given a three-level escalation path at onboarding, with named individuals at each level. Matters involving conduct, safety, or trust may be raised at the most senior level directly, without progressing through earlier stages.
19.3 Negotiation. The parties will first attempt to resolve any dispute through good-faith discussion.
19.4 Arbitration. Failing resolution, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Gurugram, Haryana, and proceedings shall be in English.
19.5 Governing law and jurisdiction. These Terms are governed by the laws of India. Subject to clause 19.6, the courts at Gurugram, Haryana shall have exclusive jurisdiction.
19.6 Consumer rights preserved. Nothing in clauses 19.4 or 19.5 restricts your right, as a consumer, to approach the appropriate Consumer Commission under the Consumer Protection Act, 2019, in the jurisdiction in which you reside.
20.1 Notices. Communications sent by email, WhatsApp, SMS, or through the client portal constitute valid written communication and are deemed delivered on the day of transmission, or the next working day where sent outside business hours.
20.2 Consent to contact. By providing your contact details, you consent to us communicating with you by phone, WhatsApp, SMS, email, and the client portal in connection with the Services, your subscription, and matters relevant to your Household. We do not use your contact details for marketing unrelated to the Services without your separate consent.
20.3 Assignment. You may not assign these Terms. We may assign them to a successor entity on notice to you, provided your rights are not diminished.
20.4 Entire agreement. These Terms, together with Schedule A and your Plan details, constitute the entire agreement between us and supersede all prior representations and understandings.
20.5 Severability. If any provision is held invalid or unenforceable, it shall be severed to the minimum extent necessary and the remaining provisions continue in full force.
20.6 Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
20.7 Language. These Terms are executed in English, which governs in the event of any translation discrepancy.
This Schedule forms part of the Terms of Service and constitutes your written authorisation to us for the purposes of Rule 33 of the Central Goods and Services Tax Rules, 2017.
A.1.1 You hereby authorise Pinch Lifestyle Services Private Limited to act as your pure agent for the purpose of incurring Expenditures on your behalf and at your direction.
A.1.2 This authorisation is given by you as recipient of the Services, in writing, and constitutes the contractual agreement contemplated by Rule 33 of the Central Goods and Services Tax Rules, 2017.
A.1.3 This authorisation extends to payments for goods and services procured for your Household, including but not limited to vendor charges, repairs and maintenance, utility bills, statutory payments, society dues, purchases for the home, and payments to your directly engaged household staff.
A.2.1 We act solely as your agent in respect of Expenditures. We do not procure the underlying goods or services on our own account.
A.2.2 We do not hold and have no intention to hold any title to the goods or services procured on your behalf.
A.2.3 We do not use the goods or services so procured for our own interest.
A.2.4 We recover from you only the actual amount paid to the third party. No markup, margin, commission, handling charge, rebate, or other benefit of any kind is added to, or retained out of, any Expenditure — whether charged to you or received from any vendor.
A.2.5 The goods and services procured under this Schedule are in addition to the Services we supply to you under the Terms of Service, for which the Subscription Fee is separately charged.
A.2.6 Expenditures are shown separately and itemised on your invoice, distinct from the Subscription Fee, and are excluded from the taxable value of our supply.
A.3.1 You will maintain an Advance with us sufficient to meet anticipated Expenditures. The opening amount is agreed at onboarding and is subject to periodic replenishment.
A.3.2 The Advance remains your money at all times. It is held on your behalf, is not our revenue, and is not applied against Subscription Fees or any other amount owed to us.
A.3.3 Where the Advance is insufficient, we may be unable to execute tasks requiring payment on your behalf. We will inform you rather than incur the expenditure from our own funds.
A.3.4 Where you fund the Advance through a payment method attracting gateway or transaction charges, those charges are passed on to you at actuals, without markup.
A.4.1 Standing authority. Your Lifestyle Manager may incur Expenditures up to ₹500 per transaction without seeking your prior approval, within the scope of your standing instructions. Any single Expenditure above that amount requires your prior approval, unless it falls within a category of spend you have explicitly authorised in advance — for example, a standing instruction to purchase household groceries as required — in which case transaction-level approval is not required for that category. You may raise, lower, or withdraw the standing authority, or any category authorisation, at any time in writing.
A.4.2 Vendor invoices. Wherever the vendor permits, invoices for Expenditures are raised in your name, not ours. We hold them on your behalf and make them available to you.
A.4.3 Consolidated statement. We provide a monthly consolidated statement in digital form, itemising every Expenditure incurred on your behalf, with supporting receipts or bills attached.
A.4.4 Records. We maintain accurate records of all Expenditures and make them available for your review on request.
A.4.5 Documentation. Where a transaction legally requires your PAN or other government-mandated identification, you will provide it promptly on request. We are not liable for a transaction that cannot be completed because such documentation was not provided.
A.5.1 You must not share card numbers, banking credentials, passwords, or one-time passwords with us or with any of our personnel. We will not accept them.
A.5.2 Funds are transferred only through the secure channels agreed between us.
A.5.3 We are not liable for loss arising from your disclosure of payment credentials to any party in breach of clause A.5.1.
A.6.1 We are not responsible for the quality, adequacy, warranties, timeliness, or performance of goods or services procured from third-party vendors, nor for disputes arising from them.
A.6.2 Our liability under this Schedule is limited to gross negligence or wilful misconduct in our role as pure agent.
A.6.3 Nothing in this Schedule limits our obligations under clause A.2.4 or Section 4.2 of the Terms of Service.
A.7.1 This Schedule terminates automatically with your subscription.
A.7.2 On termination, we will reconcile all pending Expenditures, issue a final statement, and refund any unutilised Advance to you in full within seven (7) days of that reconciliation.
Pinch Lifestyle Services Private Limited
Our agreement is deliberately written to be read. If anything here is unclear, write to us — you will get a straight answer from a real person before you commit to anything.
Sevā Siddhi Sukham — Service · Mastery · Wellbeing
Version 2.0, effective 20 July 2026. These Terms should be read alongside our Privacy Policy and Refund Policy.
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