Sevā Siddhi Sukham — Service · Mastery · Wellbeing
We built Pinch on the belief that a relationship grounded in trust should be honourable at every stage — including when it ends. Our refund policy reflects that.
We do not round up. We do not hold back. If you have paid for time you will not use, that money comes back to you — fairly, cleanly, and promptly.
Pinch memberships are booked directly through our website, through your Lifestyle Manager, or by contacting our Customer Success team. To confirm a booking or initiate a new membership, we will ask for:
Once a booking is confirmed, you will receive a summary via WhatsApp, along with your dedicated Lifestyle Manager's contact details. Any changes to your booking must be communicated directly to your Lifestyle Manager or our Customer Success team.
Membership fees are collected monthly, in advance, on your billing date. Accepted payment methods include credit cards, debit cards, UPI, net banking, and any other method we make available from time to time.
In addition to your membership fee, any third-party costs incurred on your behalf — vendor invoices, purchases, or bookings made at your request — are billed separately at actuals. These Expenditures are your money, not our revenue; they are governed by Schedule A (the Pure Agent terms) of our Terms of Service, and the Advance you maintain for them is dealt with in Section 5 below.
You may cancel at any time, for any reason, by written notice to your City Lead or to support [at] pinch.co.in. There is no exit fee and no cancellation penalty.
Cancellation takes effect seven (7) days after we receive your notice. During this offboarding period:
Your refund runs from the day after the offboarding period ends. Where we cancel your subscription — which we may do on seven days' written notice — the same offboarding and refund treatment applies as though you had cancelled.
We believe that if you paid for time you did not use, that money belongs to you. Our refund calculation is precise, fair, and does not penalise you for leaving.
Two principles govern how every refund at Pinch is calculated:
Pro-rata at a daily rate — always
Your refund covers the period from the day after the offboarding period ends to the end of your paid term, calculated on a per-day basis. We do not round to the nearest week or month. We do not apply minimum retention periods. Every unused day is counted and returned.
Discounts are applied to completed periods only
Where a discounted membership rate was offered — for example, a reduced monthly fee in exchange for a longer commitment — that discount was designed to reward loyalty over time. It applies to the time you actually used Pinch. It does not extend to unused time.
In practice: if you received a discounted rate and choose to leave early, the period you actually used is recalculated at our standard monthly rate for your Plan, and the balance is refunded. You keep the benefit of the discount for the commitment you completed; the difference is not a penalty — it is the completion of a fair exchange.
Upon termination of your membership, Pinch will:
Your Advance comes back in full
Any unutilised household Advance is returned to you in full within seven (7) days of the final reconciliation. It is your money: it is not netted against any other amount and is not subject to any deduction, save for Expenditures already incurred and evidenced.
GST paid on your membership fee is non-refundable, as it is remitted to the government and falls outside our control. Your refund will be calculated on the pre-GST membership amount for the unused period.
All refunds are returned through the original mode of payment, to the individual or entity that made the initial payment. We do not issue refunds to third parties or alternate payment instruments.
Domestic bank accounts
Refunds to Indian bank accounts are typically processed within 5–7 working days from the date the refund is initiated. Actual arrival may vary depending on your bank's processing timelines.
International bank accounts
Refunds to international accounts are typically processed within 10–14 working days. Currency conversion rates and international banking procedures may affect the final amount received.
If you have not received your refund within the stated window, please contact us and we will investigate immediately. Delays are rare, and we take them seriously.
Fairness runs both ways. The current period's fee is not refunded where the Services are terminated with immediate effect for cause — that is, where you or a member of your household engages in abusive, threatening, unlawful, fraudulent, discriminatory, or harassing conduct towards our people, or where the Services have been suspended for non-payment for a continuous period of thirty days. The full terms are in Sections 5 and 6 of the Terms of Service.
Third-party Expenditures already incurred and evidenced on your instruction are settled from your Advance and are not refundable — the balance of the Advance always is.
In three situations you may terminate within a notice window with no penalty of any kind, with the standard pro-rata refund applying:
Every Lifestyle Manager and vendor who works within the Pinch network has been screened, verified, and trained to the standards we hold ourselves to. We take responsibility for the quality of service delivered under the Pinch name.
If at any point the conduct of a Pinch team member or partner falls short of what you expect, we want to hear about it immediately. Your feedback directly shapes how we grow and how we improve.
For questions about your refund, your membership statement, or any aspect of the billing and cancellation process, please reach out.
Pinch Lifestyle Services Private Limited
We aim to resolve all billing queries within one working day. If something has gone wrong, we want to fix it quickly and without friction.
Sevā Siddhi Sukham — Service · Mastery · Wellbeing
This policy restates, in plain language, the cancellation and refund terms of our Terms of Service (Sections 3, 5, 7 and 18). If anything here differs from the Terms of Service, the Terms of Service govern.