Dear reader,
There is a moment — and most of our clients can pinpoint it exactly — when they stopped managing their home and started trusting someone else to manage it.
We call it the handover moment. And in the homes we manage, it's the thing we work hardest to earn.
What trust looks like in a household
Trust in professional relationships usually looks like competence and consistency. Trust in a home relationship is more intimate. Competence is necessary but not sufficient. What also matters is care.
One client put it this way: "I stopped thinking about it. And when I noticed I had stopped thinking about it, that's when I knew I actually trusted my LM."
— The Pinch Team